Docs → Category
Getting started
Onboarding, account access, and how to reach us the fast way — everything a new client or new team member needs in the first weeks.
Docs in this category
What onboarding looks like
The first weeks with us, step by step — what we ask for, what we set up, and what changes for your team.
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Account access & password resets
How access requests, resets, and people changes work — and why we verify before we change anything.
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Also useful early on
How support escalation works →
When something matters more than the queue knows.
Acceptable use — plain English →
The short version of the rules that keep everyone safe.
Requesting hosting & DNS changes →
The request flow you will use most often.
Other categories
New here and not sure where to start?
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