This FAQ collects plain-English answers to what owners actually ask us, before the first call.
Usually we back them up, not box them out. Many clients keep an internal person for day-to-day and lean on us for monitoring, security, and heavy projects. If there is no one internal, we become the whole function.
A gap assessment against the controls you are held to, a plan of action for the gaps, the implementation work, and the written policies and evidence an assessor asks for. We keep it current so you are not scrambling before an audit.
Yes. We start with a review of what exists, tell you plainly what is solid and what is not, then stabilize it before we change anything.
On managed plans, monitoring pages us before most clients notice. You reach a real person, we work the incident, and you get a plain-English write-up afterward.
No. Each practice stands alone. Start with the one project you need and expand later only if it makes sense.
Yes, on HostPhenix, infrastructure we own and operate. No reseller finger-pointing when something needs attention.
Project work is fixed-scope with milestones. Managed work is a flat monthly number per agreement, with monthly reporting. One invoice, one standard.
Clarksville, Tennessee, serving government contractors, small businesses, and e-commerce companies across three continents.
FAQ - THE FINE PRINT
Below are the FAQ items that come up once people get serious: pricing, onboarding, and what it is like to work with us.
It depends on headcount, servers, and compliance requirements, but we quote a flat monthly number before you sign anything. No metered surprises. Project work like software development is fixed-scope with milestones.
The first two weeks are mostly listening: we inventory your machines, accounts, and vendors, document everything, and fix the scariest gaps first. You get a written runbook of what we found. Our getting started guide covers what we need from you. It is shorter than you would fear.
Yes. Security assessments, CMMC readiness, and incident response are available standalone through our defend practice. We align that work with NIST guidance, so what we fix maps to standards your auditors and insurers actually recognize.
Our docs hold setup guides, security checklists, and the longer answers a FAQ is too short for. Popular starting points are the support guide and the password manager walkthrough. If a doc is missing, tell us. We write them based on real tickets.
New inquiries hear back within one business day. Managed clients get 24/7 monitoring and an emergency line. Ticket priorities and response targets are spelled out in your agreement.
Not even close. This FAQ covers the greatest hits, but every business is different. Bring the oddball questions to a free assessment through our connect page. Worst case, you leave with a straight answer and no invoice.
FAQ answers stay short on purpose. The longer versions live in our docs, and the team writing them is on the company page. When you are ready, thirty minutes with a human beats an afternoon of open tabs.
Ask us anything