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Account access & password resets
How access requests, resets, and people changes work — and why we verify before we change anything.
Last updated: August 2026
At a glance
- Access changes happen on verified requests only
- Resets via HelpDesk or phone — identity confirmed first
- Departures: tell us early, removals get priority
- We never ask for your password by email. Ever.
How it works
1
Request comes in
Through the HelpDesk portal or by phone. Access changes only move on requests from you or an authorized contact.
2
We verify
We confirm the request really comes from your organization before touching anything. Attackers love a helpful IT company — we make them work for it.
3
Change is made
Reset, grant, or removal executed — with temporary credentials changed on first sign-in and a record of what changed.
People changes
New hires — Tell us the start date, what they need, and who they mirror — accounts ready on day one beats day-one scrambling.
Departures — Requests must come from an authorized contact. Same-day removals are exactly the requests we prioritize.
Temps and contractors — Own accounts, always — minutes to create, seconds to shut off when the contract ends.
MFA — Stays on. If it is blocking someone, we fix the blocking part, not the security part.
Phishing warning: we will never ask for your password by email — and neither should anyone else. A message asking you to “confirm your password” is a phishing attempt; forward it to us.
Common questions
Why will you not just reset it over email?+
Because email is the first thing attackers compromise. Verification protects you from someone impersonating your own staff.
Can one person share an account with a temp?+
No — temps get their own accounts, which take minutes to set up and seconds to shut off when the contract ends.
Who counts as an authorized contact?+
The people your leadership named during onboarding. Want to change the list? An existing authorized contact tells us.
Related docs
Onboarding →
Where authorized contacts get named in the first place.
Security practices →
Why least privilege is the default, not a punishment.
Acceptable use →
The plain-English rules that keep accounts safe.
Locked out right now?
Call (931) 355-7256 — identity check first, then you are back in.