Docs → Client policies
Backup & restore policy
What we back up, how restores work, and what backups are — and are not — for.
Last updated: August 2026
At a glance
- Deleted something? Stop working in that system and contact us
- Request restores via HelpDesk or phone
- Single files and mailboxes restore without full rollbacks
- Coverage scope lives in your service agreement
What we back up
Servers
The systems your business runs on, under our management.
Workstation data
Covered machines per your agreement — ask if unsure.
Cloud workloads
Email, files, and cloud apps included in your coverage.
Configurations
The settings that make systems rebuildable, not just restorable.
How a restore works
1
Tell us three things
What is missing, where it lived, and when it was last known good. Rough answers are fine.
2
We find the version
We locate the best restore point and confirm with you before restoring over anything.
3
Data comes back
Restored to place or alongside — your choice — and you verify it is what you needed.
What backups are not
Not an archive service — They answer “get back what was lost”, not “show me every version since 2019”.
Not version control — Documents that need change history belong in systems built for it.
Not a substitute for saving — Backups catch disasters, not the hour of work since your last save.
Note: A backup that has never been restored is a hope, not a plan — restorability gets verified, because backup jobs that quietly fail are an industry classic. Coverage specifics live in your service agreement.
Common questions
I just deleted something important. What do I do right now?+
Stop working in that system and contact us immediately — the sooner we hear, the better the restore options.
Can you restore a single file, or is it all-or-nothing?+
Granular restores are the normal case — a single file or mailbox does not require rolling back a whole server.
How far back can you go?+
That depends on the retention in your agreement — ask us for yours before you need it, not after.
Related docs
Incident response →
What happens when data loss is part of something bigger.
Security practices →
The discipline that keeps backups trustworthy.
Data handling →
What we touch, why, and what happens if we part ways.
Not sure what your coverage includes?
Ask before you need it — that conversation takes ten minutes and saves a bad day.