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Hosting Platform Rebrand

Dear friends and valued customers,

We hope this post finds you all well and thriving in your online endeavors! We have some fantastic news to share with you today that will take our hosting platform to soaring new heights!

After months of hard work, dedication, and your invaluable support, we are thrilled to announce that we are rebranding our hosting platform into a new and refreshed identity – HostPhenix!

Why HostPhenix, you may ask? The name embodies the essence of what we stand for – a legendary host that rises from the ashes and brings forth innovative, powerful, and reliable hosting solutions for your websites, applications, and online ventures.

While our name is changing, please be assured that our unwavering commitment to delivering top-notch hosting services remains stronger than ever. We will continue to provide you with the same exceptional level of support and performance that you’ve come to know and trust.

What does this rebranding mean for you? Rest assured, it’s all positive! As HostPhenix, we will not only be enhancing our current offerings but also expanding our range of services to cater to your evolving needs in the ever-changing digital landscape.

Our website and all our communication channels will soon sport the brand new HostPhenix look, and you’ll be able to explore a fresh user interface that will make managing your hosting even more intuitive and enjoyable.

We want to extend our heartfelt thanks to each and every one of you for being a part of our journey so far. Your invaluable feedback and suggestions have been instrumental in shaping HostPhenix into the hosting legend it is set to become.
Stay tuned for more exciting updates as we prepare to launch the new HostPhenix platform. We’re confident that you’ll love the transformation just as much as we do!

Thank you for your continued trust and support. Together, as HostPhenix, we’ll soar to greater heights!
#HostPhenix #HostingExcellence #Rebranding #ExcitingNews

News & Events

Top 13 benefits of managed services

Small and medium-sized businesses (SMB) have to juggle many priorities and daily demands. Acquiring and retaining customers. Avoiding inefficiency. Delivering excellent customer service. Managing costs. Hiring employees. Meeting government regulations. Keeping current with industry trends.

Technology can help SMBs streamline their processes, improve employee productivity, and maintain a competitive edge. But technology comes with its share of challenges, especially as mobile devices continue to take over and computing needs rapidly change.

That’s where managed services come in. Defined as specialized IT support delivered according to a clearly described service-level agreement over a fixed period of time for a low and predictable cost, managed services are the safest bet in today’s tech environment. Especially when compared with reactive or break-fix IT services.

Stability and Expertise

Predictable IT costs. Managed services convert variable IT costs tied to the break-fix or reactive mode of support into the stable costs of proactive support. This allows business owners to budget effectively and pay what they can afford on a set schedule rather than getting hit with unexpected bills when tech problems arise.

Legitimate training. On top of hiring and training an IT staff, the cost of ongoing education and certification can break a small business owner’s bank. And if you’re not well versed in the IT world, how can you ensure an IT employee is actually qualified? Don’t let undertrained tech “experts” fool you into thinking they can solve all of your problems.

Real-world experience. And while certifications are important, so is experience. Leading managed service providers encounter very few problems they haven’t seen before, while an in-house IT employee often remains narrowly focused on a small set of problems. You’d rather an experienced doctor solve your physical ailments, right? The same goes for an IT support team.

Reduced Risk, Leveled Playing Field

A safe bet. Since market trends, government regulations, financial conditions, and technologies all change quickly, every business investment carries a certain amount of risk. Working with a trusted MSP that can assume and manage much of this risk for you is a major advantage that comes with specific industry knowledge and years of experience.

A real competitive edge. Most small to medium-sized businesses can’t afford to match the strong in-house support services that larger companies enjoy. Working with an MSP, however, gives small companies enterprise-level solutions by providing the kind of access and expertise that large companies enjoy. Managed cost structures and economies of scale like that can give your company a major advantage.

Compliance that counts. Is your firewall capable of fending off attacks? Do you audit your workstations and servers regularly? Has your company implemented PCI security standards and worked to maintain those standards? Small to medium-sized businesses have more ways than ever to handle commerce via credit and debit cards, e- commerce, wire transfers, and more. But with this increased transaction sphere comes a stronger need for due diligence. Employing a managed services provider allows your business to minimize the risks associated with maintaining client data and other sensitive information, the misuse of which can cause serious harm to your business.

Break-Fix: High Cost, Low Value

“Hey Margaret!” Many small firms deal with IT this way: relying on a non-IT employee to handle day-to-day IT problems. Margaret never asked for this role — it just evolved in her direction. But the impact of her being asked to fix co-workers’ urgent issues is not often calculated; nor is the likelihood that her lack of formal IT knowledge can lead to more expensive repair bills in the future.

“I got a guy.” Small companies that have recognized the flaw in the “Hey Margaret!” support strategy attempt to solve the problem by engaging an experienced technical support specialist on a part-time, fixed hourly rate basis. Yet the “I got a guy” guy may maintain upwards of a dozen part-time clients in order to make a decent living, and he may not always be available when a business owner absolutely needs him. In this scenario, the company does get a more technically competent solution. But it’s also at the mercy of an independent operator with competing demands for his time and attention.

“Call in the Geek Squad!” Since the business owner usually only sees the “I got a guy” guy when there is a problem, mayhem ensues when frantic calls go unanswered. Then, the business owner has no choice but to open the yellow pages and look for help, often settling for the first company that can respond to the immediate need. While these techies may indeed provide relief for failed hard drives and other desktop issues, they often do not have the skills to support complex networks or understand a business’ specific needs.

“Hire an IT person — pronto!” When the lack of immediate availability becomes an issue (or when the “I got a guy ” and the “Geek Squad” fail resolve to an issue), the business owner finally decides to hire an in-house resource that can respond to user complaints. The new hire is immediately handed a long list of issues to resolve. Unfortunately for both the internal IT resource and the company, the list never gets shorter and the internal IT support is forever in “react” mode, responding to the most severe problem and seldom getting ahead.

Managed Services: Low Cost, High Value

Proactive approach = resolution before crisis. Monitoring and maintenance software can identify problems before they affect employee productivity. And everyone can rest easier knowing that resolution occurs before situations turn into “white-hot” emergencies.

Uniform application of the optimal resource. The lowest-cost, most highly credentialed resources are applied to recognized issues first, while bigger problems are escalated to higher-skilled resources tin a fluid and seamless manner so that resolution can be quickly achieved.

Fast response regardless of priority. With multiple levels of on-site and remote IT support available, problems can be addressed simultaneously rather than in sequential order. The proactive approach also ensures the ultimate in responsiveness: resolving issues while they’re still disguised and before they’re detected by the end user. The immediate impact is improved productivity; the longer-term impact is a more tech-literate staff that’s better able to leverage the company’s technology investment.

The Final Word

None of the issues faced by small to medium-sized businesses — relentless competition, technological complexity, the never-ending need to do more with less — are going to disappear anytime soon. So the value of a high-quality, low-cost solution to these issues will only grow. That’s why CMIT Solutions has spent years tailoring a variety of managed services that can help boost efficiency and productivity for your business.

The break/fix approach to IT support has not only failed to meet the needs of SMBs, it has damaged the relationship between technicians and the small businesses they serve. Small businesses feel vulnerable because they don’t understand their technicians’ jargon-heavy language, heavy workload, and unpredictable costs. Meanwhile, technicians feel overworked and under appreciated, locked in a loop of repetitive, high-stress tasks as they run from one crisis to the next, unable to work on more satisfying projects that could offer lasting value to the business.

Only a radical change in IT support philosophy and delivery can make the break/fix model obsolete and deliver greater efficiency and productivity to SMBs at a lower, more predictable cost. Technology is integral to the success of a small to medium-sized business, and CMIT Solutions understands that.


News & Events Success Stories

Dynamics 365: a game changer for dairygold operations

Located in the rich fertile Golden Valleys of Munster, Dairygold has a long and proud history of producing quality-assured, sustainable gold standard cheese and dairy ingredients. With three imperative divisions that drive and support our farmers and business, Dairygold are able to offer clients and consumers full traceability, unrivalled quality and product excellence.

The Challenge

The central focus of a new CRM system was to allow Dairygold to improve customer and supplier relationships. The Co-Operative was previously dependent of on field staff returning to the office to file a paper-based records of customer interactions.

The Solution

Designed and delivered by Ergo, the Customer Relationship Management (CRM) components in Microsoft Dynamics 365 were identified as the best way to meet Dairygold’s requirements and to garner a better understanding of farmers and their needs. The new CRM system provides Dairygold with relevant information in a timely manner helping to overcome some of the challenges the teams have encountered when working remotely in rural Ireland.

Ergo’s CRM solution has allowed Dairygold to record important items of information, enabling a more enhanced service. All the information is uploaded directly by their staff from any location, solving the challenge of working with customers and suppliers in remote areas.


News & Events Quick Tips

4 ways compsec pros protect their computers

Computer and network security: Everyone knows they should be doing it better, but no one really knows all the best ways to do it. The computer security profession is a large and varied one, so — obviously — opinions vary about best practices and solutions. But believe it or not, everyone agrees on the single-most effective way to keep your computer safe in our digital era: Don’t use a computer.

Unfortunately, that’s not really practical for most people. So instead, we snooped around for what measures computer security professionals use to secure their own machines. (Obviously, one of the best measures is not to release all of your security methods, so we got the cream of the crop.) The skills and knowledge of being an expert computer security professional can take years to learn, but it’s always possible to glean a few tidbits of knowledge from the pros.

Take online security seriously and respond quickly

News outlets were buzzing after an article published on nailed Panera Bread to the wall for failing to address a massive user data breach for eight months. That breach allowed anyone to view customers’ full names, addresses, dietary preferences, and email addresses. Their IT team didn’t fix it and their leadership didn’t handle it when it was brought to their attention. That’s not exactly the example to follow.

Whether you’re speaking in terms of public relations, data security, or loss of productivity, there’s never been a more important time to take digital security seriously. You wouldn’t leave your car running in a parking lot while you went inside for half an hour, so don’t leave your (and potentially your customers’) data vulnerable online.

Update your software — now, not later!

We were actually surprised by this consensus opinion. It’s so simple, yet, we’ve all been guilty of clicking “Remind me Later” when some program wants to update. There’s a reason that software is updating: Its team of dedicated, expert programmers have patched something. Many times, it’s a security loophole or some part of the program that allows a vulnerability into your system.

With that said, do something you might never have done — read the release notes. Figure out exactly what the update intends to fix, and then head to the forums. See what other people are saying about the risks involved with the update. If you’re already behind a version, then take a moment to weigh whether or not to update to, yes, yet, another version that might also have holes. That’s what the pros do.

Remember when security experts found a flaw in High Sierra? That’s the perfect example. You might have dodged a bullet by not updating, but not without checking the news.

It may be hard to believe that one of the most important lessons of online and network security is performing software updates as soon as possible, but it’s one of the best ways to keep your computer and network safe. It’s almost always a hassle, but it’s definitely always worth it.

Be miserly with your permissions!

Every CompSec pro is privy to the basic, fundamental rule of network security: The Principle of Least Privilege, which basically asks “how few permissions can you give each user?” Yeah, needing to ask your IT team to turn on your speakers because of insufficient permissions is incredibly annoying — no one knows better than the IT team. But by keeping everyone’s permissions as restricted as possible, you minimize potential problems, including your own.

Imagine your network like a house and a hack like a break-in.

Example 1: You have valuables in every room of the house, but there are no doors to those rooms. Whether a thief breaks in through the window, the garage, or by picking the front door, they can get at everything by breaking in once.

Example 2: Every room in the house has a locked door, and all valuables are placed inside safes. If our thief gets into one room, they can’t get to the hallway and into another room, and they might not even get anything out of that room.

Obviously, it seems a little paranoid to live that way. But, let’s face it, CompSec pros are a little paranoid. Keep your “rooms” locked, put your valuables in a safe place, and when you throw a party, close it all up. In other words, administer your network with multiple user permission levels and restrict accesses carefully, based on how few permissions can be doled out.

Prepare for the worst: Do your backups

You know what the scariest part of working in 2018 is? It’s entirely possible that next time you turn on your computer, every file on it could be lost. There are hacks that hold your hard drive irretrievably hostage, there are environmental disasters that ruin your servers… even a simple burglary can make accessing your data impossible. Are you prepared for that?

Performing a backup of essential files and storing that backup somewhere geographically different from your hard drive could mitigate most security failures. There’s a lot to learn about how to keep computers and networks safe, but knowing how to retrieve stolen, lost or hacked files could be a lot easier and maybe just as important.

Update software, backup your data, and restrict user accesses – those three steps alone could potentially save you and your company hundreds of hours and millions of dollars. But in all of these examples, what you and your network security team should be asking is, “Do we even know what our company’s policy is?” These tips don’t even scratch the surface of everything there is to learn about computer and network security, but good security starts by asking questions and finding out the answers.

Last tip: With all that said, don’t feel bad if you’re doubting your company or team is doing enough with security measures. When asked, “What do security professionals do to secure their personal computers?,” almost all network security professionals have the same answer: Not enough. You can always do more, so get started today!

Via: CBTNuggets